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Privacy Policy

锅炉指南有限公司

Privacy policy

1.介绍
1.1我们致力于保护我们网站访问者和服务用户的隐私。
1.2此政策适用于我们作为数据控制者的方式,我们的网站访问者和服务用户的个人数据;换句话说,我们确定该个人数据处理的目的和手段。
1.3我们的网站包含隐私控制,影响我们如何处理您的个人数据。通过使用隐私控件,您可以指定是否要接收直接营销通信并限制您的信息的出版物。
1.4在本政策中,“我们”,“我们”和“我们”参考锅炉指南有限公司。有关我们的更多信息,请参阅第9节。

2.我们如何使用您的个人数据
2.1在本节中,我们已经制定了:
(一)个人数据的大类we may process;
(b) in the case of personal data that we did not obtain directly from you, the source and specific categories of that data;
(c) the purposes for which we may process personal data; and
(d)加工的法律基础。
2.2我们可能会处理有关您使用我们的网站和服务的数据(“usage data“)。The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking systems. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.
2.3 We may process your business, enquirer and affiliate account data (“account data“)。The account data may be processed for the purposes of operating our website, providing our services, operating our affiliate programme, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is:
(a) the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract; and/or
(b)我们的合法利益,即我们的网站和业务的适当管理。
2.4 We may process information that you post for publication on our website or through our services, including business listings and reviews (“listing and review data”). The listing and review data may be processed for the purposes of enabling such publication and administering our website and services. The legal basis for this processing is:
(a)您与我们之间的合同的表现;和
(b)在所有其他案例中,我们的合法利益,即我们的网站和业务的适当管理。
2.5我们可以处理您向我们提交的任何询问中包含的信息(“询问数据“)。在某些情况下,我们可以从我们的联盟网络获取您的询问数据。可以为向您提供,营销和销售服务的目的进行调查数据。此处理的法律依据是我们的合法利益,即我们的网站和业务的适当管理。在某些情况下,我们可以处理有关您收到的社会保障福利的健康信息。任何此类信息将被处理为您的查询数据的元素。我们只会在社会保障法领域处理您的权利或义务或我们的业务伙伴的权利或义务或我们的义务或商业伙伴的权利或义务的宗旨。例如,当您询问收到这些福利时,您询问您是否会询问有关特殊关税的服务时是否获得与残疾相关的福利。
2.6我们可能会处理与我们和/或通过我们的网站(“交易数据”)进入的交易,包括购买服务的信息。交易数据可以包括您的联系人详细信息和事务详细信息。可以为提供购买的服务的目的进行处理,使联盟支付并保留交易记录。该处理的法律依据是:
(a)您与我们之间的合同的表现;和/or
(b) our legitimate interests, namely our interest in the proper administration of our website and business.
2.7 We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (“notification data“)。The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is consent.
2.8我们可以处理你的个人信息帐目ined in or relating to any communication that you send to us or that we send to you, including telephone communications (“通信数据“)。The communications data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The communications data may be processed for the purposes of communicating with you, call recording and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with businesses, enquirers, affiliates and other website users.
2.9 We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
2.10 We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.
2.11除了我们可以在本节中规定的特定目的外,我们还可以处理您的任何个人数据,因为遵守我们所涉及的法律义务或按顺序遵守这种处理保护您的重要兴趣或其他自然人的重要利益。
2.12 Please do not supply any other person’s personal data to us, unless we prompt you to do so.

3. Providing your personal data to others
3.1您进行了查询后,我们可以向其中一项或多项业务披露您的询问数据,以便使他们联系您,以便他们为您提供相关的商品和/或服务。每个此类第三方都将充当数据控制器,与我们提供的查询数据相关。业务目录在我们的网站上发布。
3.2与我们的服务有关的金融交易,包括我们向我们的业务和其他服务提供商携手的支付以及我们与我们的其他服务提供商提供的付款,我们可以由我们的付款服务提供商,条纹支付欧洲有限公司与我们一起处理我们的支付服务提供商只有在处理付款的目的中,退还和处理与此类付款和退款有关的投诉和查询所必需的程度。您可以找到有关付款服务提供商隐私政策和实践的信息:https://stripe.com/gb/privacy

3.3我们可以在以下类别中向我们的供应商和分包商披露您的个人数据:
(a)托管服务供应商;和
(b)通信服务供应商(包括提供呼叫记录服务的供应商)。
3.4 Some of our suppliers may set cookies on your computer when you use our website, and through those cookies may gain access to your usage data. Details of these services providers are set out in our cookies policy.
3.5 We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
3.6 In addition to the specific disclosures of personal data set out in this Section, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

4. Retaining and deleting personal data
4.1本节规定了我们的数据保留策略,旨在帮助确保我们遵守与保留和删除个人数据的法律义务。
4.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
4.3 We will retain your personal data as follows:
(a) in the case of enquiries which do not result in a successful referral, enquiry data will be retained for a minimum period of 1 years following the date of submission of the enquiry, and for a maximum period of 2 years following that date;
(b) in the case of enquiries which do result in a successful referral, enquiry data will be retained for a minimum period of 6 years following the date of the submission of the enquiry data, and for a maximum period of 7 years following the end of your relationship with us;
(c) irrespective of whether an enquiry results in a successful referral, any health data included in enquiry data will be either deleted or combined with other data such that it ceases to be health data not more than 6 months following the date of submission of that data;

(d)列出和审查数据将保留,只要它在我们的网站上仍公布,并且在出版期结束后的最高7年的最长期间;
(e) usage data will be retained for a period of 26 months following collection; and
(f)在数据收集日期之后,所有其他个人数据(包括账户数据,交易数据,通知数据和通信数据包括呼叫记录)将在最短6年内保留6年,并最长为7与我们的关系结束后几年。
4.4 Notwithstanding the other provisions of this Section, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

5. Amendments
5.1 We may update this policy from time to time by publishing a new version on our website.
5.2 You should check this page occasionally to ensure you are happy with any changes to this policy.
5.3 We may notify you of significant changes to this policy by email.

6. Your rights
6.1 In this Section, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
6.2数据保护法下的主要权利是:
(a) the right to access;
(b) the right to rectification;
(c)擦除的权利;
(d) the right to restrict processing;
(e)对象处理的权利;
(f)数据便携性的权利;
(g) the right to complain to a supervisory authority; and
(h)撤回同意的权利。
6.3 You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee. You can access your personal data by contacting us via the contact form.
6.4 You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
6.5 In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.
6.6在某些情况下,您有权限制您的个人数据处理。那些情况是:你对个人数据的准确性提出敏感;处理是非法的,但你反对擦除;我们不再需要个人数据,以便我们的处理目的,但您需要个人数据进行建立,行使或辩护法律索赔;并且您已反对处理,等待对此异议的验证。在此基础上被限制的地方,我们可能会继续存储您的个人数据。但是,我们只会根据您的同意处理它;为建立,锻炼或辩护法律索赔;保护另一个自然或法人的权利;或出于重要的公共利益的原因。
6.7您有权对我们的个人数据处理有关您的特定情况的地面处理,但只有在处理的法律依据是加工是必要的:执行任务的性能公共利益或行使任何​​归属于美国的官方权力;或由我们或第三方追求的合法利益的目的。如果您做出这种反对意见,我们将停止处理个人信息,除非我们能够展示更覆盖您的兴趣,权利和自由的加工的令人信服的合法理由,或者该处理是为了建立,行使或辩护法律索赔。
6.8您有权对我们处理您的个人数据进行直接营销目的(包括用于直接营销目的的分析)。如果您提出这样的反对,我们将停止为此目的处理您的个人数据。
6.9 To the extent that the legal basis for our processing of your personal data is:
(a)同意;要么
(b)该处理是履行您的缔约方的合同的必要条件,或者为了在签订合同之前参加您的要求,
和such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.
6.10如果您认为我们对您的个人信息处理侵犯数据保护法律,您有合法权限提出对负责数据保护的监督机构提出投诉。您可能在习惯住所的欧盟成员国,您的工作地点或所谓的侵权的地方。
6.11 To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
6.12您可以通过书面通知向您提供与您的个人数据相关的任何权利。
7.安全
7.1我们从我们的网站表单或合作伙伴中收到我们的系统的所有个人数据都以加密的形式传输;我们存储在我们的核心平台和所有呼叫记录中的个人数据,并在文件系统级别加密。
7.2 Our databases are protected by firewalls and access control mechanisms.
7.3我们经常和系统地将我们不再需要的敏感个人数据伪张匿名。
7.4我们使用的系统和安全措施往往经常漏洞检查和审核。
8. Cookies
8.1查看我们的cookie策略,了解有关我们网站上使用cookie的信息。
9.我们的细节
9.1 This website is owned and operated by Boiler Guide Limited.
9.2我们在英格兰和威尔士注册了注册号06873930,我们的注册办事处和主要业务地点在11点,摇滚汉路,市场托罗尔,LE16 7 qu。
9.3 We welcome your feedback and questions. If you wish to contact us, please do so:
(a)通过邮寄,到上面给出的邮政地址;
(b)使用我们的网站联系方式;要么
(c) by telephone, on 01858 461010.

不要只是为了它而拿走我们的话。

寻找一个好的商人永远不会容易。为了帮助您决定聘请谁,请查看我们的一些真实客户评论。诚实,快乐客户的无偏见反馈是一个很好的开始,应该帮助您做出明智的选择。

分裂阴影蓝色

By a long way, First 4 Solar were the most responsive to my initial request for quote. What won them the business though, was the consultative way in which they engaged with me. After we agreed on what could possibly be fitted (4kW), a survey took place a matter of days afterwards and it was found I could have a more powerful system (5kW), which was offered at a really competitive rate. Subsequently, the installation team were here and finished within 21 days of my enquiry and here's the rub; this company is not local to me and I tried really hard to give local tradesmen this work. None of them could be bothered to try and made me feel like I was inconveniencing them by asking. So instead, this business went out of county (Cornwall) to Leeds. The installers drove from Essex, installed the system and went home again all in one day. THAT is hard work and THAT is customer service, so if you're reading this, forget trying to be loyal to local trade with something of this high-value; use First4Solar instead and you'll feel like you're looked after.

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好服务。快速和亲

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“精湛”......在各方面,比价格更具竞争力。随时和专业始终。帮助文书工作,建议,并没有离开,直到我们开心。我强烈推荐。再次感谢Derek,很高兴。

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