(一)个人数据的大类we may process;
(b) in the case of personal data that we did not obtain directly from you, the source and specific categories of that data;
(c) the purposes for which we may process personal data; and
2.2我们可能会处理有关您使用我们的网站和服务的数据（“usage data“）。The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking systems. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.
2.3 We may process your business, enquirer and affiliate account data (“account data“）。The account data may be processed for the purposes of operating our website, providing our services, operating our affiliate programme, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is:
(a) the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract; and/or
2.4 We may process information that you post for publication on our website or through our services, including business listings and reviews (“listing and review data”). The listing and review data may be processed for the purposes of enabling such publication and administering our website and services. The legal basis for this processing is:
(b) our legitimate interests, namely our interest in the proper administration of our website and business.
2.7 We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (“notification data“）。The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is consent.
2.8我们可以处理你的个人信息帐目ined in or relating to any communication that you send to us or that we send to you, including telephone communications (“通信数据“）。The communications data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The communications data may be processed for the purposes of communicating with you, call recording and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with businesses, enquirers, affiliates and other website users.
2.9 We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
2.10 We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.
2.12 Please do not supply any other person’s personal data to us, unless we prompt you to do so.
3. Providing your personal data to others
3.4 Some of our suppliers may set cookies on your computer when you use our website, and through those cookies may gain access to your usage data. Details of these services providers are set out in our cookies policy.
3.5 We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
3.6 In addition to the specific disclosures of personal data set out in this Section, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
4. Retaining and deleting personal data
4.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
4.3 We will retain your personal data as follows:
(a) in the case of enquiries which do not result in a successful referral, enquiry data will be retained for a minimum period of 1 years following the date of submission of the enquiry, and for a maximum period of 2 years following that date;
(b) in the case of enquiries which do result in a successful referral, enquiry data will be retained for a minimum period of 6 years following the date of the submission of the enquiry data, and for a maximum period of 7 years following the end of your relationship with us;
(c) irrespective of whether an enquiry results in a successful referral, any health data included in enquiry data will be either deleted or combined with other data such that it ceases to be health data not more than 6 months following the date of submission of that data;
(e) usage data will be retained for a period of 26 months following collection; and
4.4 Notwithstanding the other provisions of this Section, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
5.1 We may update this policy from time to time by publishing a new version on our website.
5.2 You should check this page occasionally to ensure you are happy with any changes to this policy.
5.3 We may notify you of significant changes to this policy by email.
6. Your rights
6.1 In this Section, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
(a) the right to access;
(b) the right to rectification;
(d) the right to restrict processing;
(g) the right to complain to a supervisory authority; and
6.3 You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee. You can access your personal data by contacting us via the contact form.
6.4 You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
6.5 In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.
6.9 To the extent that the legal basis for our processing of your personal data is:
和such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.
6.11 To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
7.2 Our databases are protected by firewalls and access control mechanisms.
9.1 This website is owned and operated by Boiler Guide Limited.
9.2我们在英格兰和威尔士注册了注册号06873930，我们的注册办事处和主要业务地点在11点，摇滚汉路，市场托罗尔，LE16 7 qu。
9.3 We welcome your feedback and questions. If you wish to contact us, please do so:
(c) by telephone, on 01858 461010.
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